Refund policy
Refund & Return Policy – Smoocha
At Smoocha, we want you to love what you buy! However, if you're not completely satisfied with your purchase, we’re here to help.
7-Day Return Policy
We offer a 7-day return policy, which means you have 7 days from the date of receipt to initiate a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With original tags
- In its original packaging
- You’ll also need to provide a receipt or proof of purchase.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards or Personalized Items.
How to Start a Return
To initiate a return, please get in touch with us at info.smoocha@gmail.com.
Once your return request is approved, we will send you a return shipping label and instructions on how and where to send your package.
Note: Items sent back without first requesting a return will not be accepted.
For any return-related questions, reach out to us at info.smoocha@gmail.com.
Exchanges
The quickest way to exchange an item is to return the original, and once your return is accepted, make a new purchase for the desired item.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether your refund is approved.
If approved, the refund will be processed automatically to your original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info.smoocha@gmail.com.